FAQ
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We want to give our customers the information they need to get the most from our STACKIT Server Update Management Service. This FAQ section answers common questions. This helps you quickly find solutions and improve your experience. We encourage you to check these FAQ before contacting our support team, as you might find your answer here.
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General information
Which updates will be installed to my server?
You can find all information about the updates:
Do I need to update my server when I use the latest image?
The images are updated on a regular base so if you have used the latest image, all latest updates are included but it is recommended to have an additional trigger of the updates after your server creation:
What is the maintenance window?
The maintenance window defines the period in hours during which the update process will be triggered. Please note that based on the size of the updates and the selected flavor the update process can finish after the end of the maintenance window. Please note that during the ongoing update process the server can be restarted if the updates require this.
For which operating systems can the server update management service be used?
You can use it for all Windows and Linux servers which are provided by STACKIT:
I have enabled the Server Update Management Service, but the installation of all updates is failing.
Check if the STACKIT Server Agent is properly installed on your system after the server creation. In case of issues with this agent, please follow the Troubleshooting STACKIT Server Agent documentation.
Also make sure to have a working internet connection on your system.
What is the STACKIT Server Agent?
The STACKIT Server Agent is running on each STACKIT Server and is a crucial service to provide our current and future STACKIT features and services like Run Command, Server Update Management and many more to come. It serves as an interface between our infrastructure and the operating system and receives and processes scripts sent remotely and executes them locally on your server, allowing you to configure your server as required.
The customer is responsible to ensure that this application will not be uninstalled, disabled, changed or removed. Upon request, customers must cooperate with STACKIT to fix issues with the STACKIT Server Agent or must provide STACKIT temporary access to these servers to fix it.
Also check the STACKIT Server Agent documentation.