FAQ
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General information
How is Logs different from a self-hosted Loki instance?
We handle the operational complexity for you. You don’t have to worry about scaling, maintenance or updating the Loki infrastructure. You get a stable, highly available endpoint and can focus entirely on sending and analyzing your log data.
What are "labels" and why are they so important?
Labels are key-value pairs (e.g., app=“api”, cluster=“prod”) that you attach to your log streams. They are the metadata that Loki indexes. Choosing the right labels is crucial for your query performance. Good labels are static and describe the origin of the log data (for example application, environment, host). Avoid using labels with high cardinality like a request_id or user_ip.
Is there a limit to how many log data I can send per second?
Yes, to ensure fair use and platform stability for all customers, we have rate limits (4 MB/s) in place.
What happens if I exceed my rate limit?
If you exceed your limit, our server will respond with an HTTP status code 429 (Too Many Requests). Your log agent (for example Promtail) should be able to handle this by retrying after a short backoff period. If you consistently exceed the limit, log data will be rejected.