STACKIT Status

Check real-time health for all services, incidents, and maintenance alerts.

Help Center

Access documentation, submit tickets, and find FAQs for self-service.

Hotline

Call 07132-30-474747 for IT support and other inquiries.

At the first indication of an issue, please refer to the STACKIT Status. This page will display any service or product disruptions or maintenance updates.

You can get email notifications whenever STACKIT creates, updates, or resolves an incident or maintenance event. To subscribe, click on Subscribe to updates at the top of the status page and enter your email address.

STACKIT Service Levels

Availability of fault reporting	24/7
Response times*	Incidents: < 4 hours Service Requests: Best Effort
Resolution time**	Best Effort
Price	free of charge

*Response times: Time period within the service time from the receipt of the notification from the customer by STACKIT, until the start of the processing of the notification by qualified personnel (visual inspection).

**Resolution time: Time period within the service time from receipt of the Customer’s notification by STACKIT, by the end of which STACKIT must have restored the contractually owed availability of the STACKIT Cloud Service.

For additional support information, please refer to the STACKIT Cloud Service Description in section 2.7 Support.

If you have some question before you buy our products or services, please, get in touch with us using our contact formular under https://www.stackit.de/en/contact.