Support

STACKIT Status

Check real-time health for all services, incidents, and maintenance alerts.

Help Center

Access documentation, submit tickets, and find FAQs for self-service.

Hotline

Call 07132-30-474747 for IT support and other inquiries.

At the first indication of an issue, please refer to the STACKIT Status. This page will display any service or product disruptions or maintenance updates.

You can get email notifications whenever STACKIT creates, updates, or resolves an incident or maintenance event. To subscribe, click on Subscribe to updates at the top of the status page and enter your email address.

STACKIT Essential Support (SES)

SES is automatically included with every STACKIT Cloud Service booked by the Customer and is provided by STACKIT at no additional cost.

Service hours	Monday - Friday, 8:00 a.m. - 6:00 p.m
Reaction time*	all support tickets ≤ 15 min
Response time**	business-critical incidents: ≤ 4 hours
Response time**	incidents and service requests: best effort
Resolution time***	best effort
Price	free of charge

* Reaction time: Time period from receipt of the Customer’s Support Request by STACKIT until processing of the Support Request begins.

** Response time: Time period within the service time from the receipt of the notification from the customer by STACKIT, until the start of the processing of the notification by qualified personnel (visual inspection).

*** Resolution time: Time period within the service time from receipt of the Customer’s notification by STACKIT, by the end of which STACKIT must have restored the contractually owed availability of the STACKIT Cloud Service.

For additional support information, please refer to the STACKIT Cloud Service Description in section A5.

If you have some question before you buy our products or services, please, get in touch with us using our contact formular under https://www.stackit.de/en/contact.