Escalate a ticket

If you have an eligible support plan, you can escalate tickets as soon as the guaranteed response time has passed. This ensures that support requests are prioritized fairly and that we can provide the best possible support to all our customers. Free support plans are not eligible to escalate tickets.

Escalations can not be withdrawn once started, so please make sure that you select the right ticket before you start the escalation process.

Via Help Center

1. Visit the STACKIT Help Center and log in.

2. Click on Requests in the top right corner and select My Requests.

3. Click the reference/summary of the ticket you want to escalate, to open the detail view.

4. Click Start Escalation.

5. Click Confirm.

The tickets is now marked as Issue escalated.