Set and remove role responders

The assume role feature lets a STACKIT Service Agent take on your role for a limited time to access your project in the STACKIT Portal. With this feature, the Service Agent can perform any actions allowed for the role they request. This lets them understand your issue directly and assist you immediately.

To assume a role, a STACKIT Service Agent must have permission from an assume role responder in your organization. This permission lasts for 24 hours.

Set assume role responders

The Assume Role Responder is the person who grants access to a project. To set one for your organization or project, follow these steps:

1. In the Resource Manager, select the organization or the project.
2. From the side menu, select IAM and management > Access.
3. Click Grant access.
4. Add one or more subjects. These are the people who will be the new Assume Role Responders.
5. Select the role Support > Support assume role responder.
6. Click Save.

These accounts now have the authorization to grant STACKIT Service Agents access to your STACKIT Portal when a request is sent.

Remove an assume role responder

1. In the Resource Manager, select the organization or the project.
2. From the menu, select Access.
3. From the list, select the person.
4. In the list of their assigned roles, click the ⨉ next to the role support.assume-role-responder.
5. Click Save.