Escalate a ticket

If you have an eligible support plan, you can escalate tickets as soon as the guaranteed response time has passed. This ensures that support requests are prioritized fairly and that we can provide the best possible support to all our customers. Free support plans are not eligible to escalate tickets.

Escalations can’t be withdrawn once started, so please make sure that you select the right ticket before you start the escalation process.

Via Help Center

1. Navigate and log in to the STACKIT Help Center.

2. Click on Requests in the upper right corner.

3. Select My Requests.

4. Select the ticket you want to escalate.

5. Click Start Escalation.

6. Click Confirm.

The tickets is now marked as Issue escalated.

Via Portal

Coming soon.