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   Alternatively, log into the STACKIT Portal, select the questionmark icon in the top right corner, then select Help Center.

2. Select Requests in the upper right corner.

3. Click on My requests.

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You can sort your list of active tickets using several filter options.

Ticket status and actions

When we have questions for the creator, we will send you an email. The ticket will then be marked as Waiting for customer. You can add your comments and reply to the support question directly within the ticket.

Once we resolve the issue, the ticket status will change to Resolved. In this case, please select Approve if you agree with the solution or Decline if you do not.

The ticket will automatically close after 14 days if you don’t make a selection.