Report an issue with Confidential Kubernetes

Before you open an incident

As Confidential Kubernetes is a self-managed product, you can try to troubleshoot it first. Please refer to our troubleshooting tutorial for guidance.

Create a ticket in the Help Center

If you are not able to fix the issue by yourself, follow the steps in the support documentation on how to create a ticket.

Please also paste the following specifications into the description field of the ticket:

1. Extract the details below from your constellation config file constellation-conf.yaml.

   Donot send the entire file as it contains sensitive data!

   Value	Key in constellation-conf.yaml	Example
   STACKIT Project ID	stackitProjectID	4e32d1ef-9dab-43c5-fab9-…
   Constellation image version	image	v2.16.1
   Kubernetes version	kubernetesVersion	v1.28.5
   Number of control-plane nodes	nodeGroups.control_plane_default.initialCount	3
   Approximate number of worker nodes	nodeGroups.worker_default.initialCount	1
   Is CSI (Container Storage Interface) in use? (Boolean)	provider.openstack.deployCSIDriver	true
   Is Kubernetes service type Load Balancer in use? (Boolean)	provider.openstack.deployYawolLoadBalancer	true

2. Run the command constellation version and copy/paste the output.

3. Run the command kubectl -n kube-system get pods and copy/paste the output.

4. If you have issues with any Constellation command on the CLI, also provide the entire output of the command in question.

See also

• How to troubleshoot your Confidential Kubernetes cluster
• FAQ for Confidential Kubernetes