FAQ

We want to give our customers the information they need to get the most from our STACKIT Archiving product. This FAQ section answers common questions. This helps you quickly find solutions and improve your experience. We encourage you to check these FAQ before contacting our support team, as you might find your answer here.

• Service

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  My service usage is growing, what can I do?

  You can upgrade to a bigger service plan (scale up) or you can get another instance (scale out).

  What are the IP ranges used in the default ACL?

  During creation of new data services, a default ACL is set. This contains the STACKIT IP ranges and provides an additional layer of security in addition addition to username/password. The default ACL contains the following values:

  Project type	Default ACL
  public	193.148.160.0/19 45.129.40.0/21 45.135.244.0/22
  internal	4.158.0.0/15

  It is recommended to narrow it down to the actually used addresses.

  Why do I see two services on the service list?

  We create a public instance for use with Kubernetes and VMs and and an internal instance within the AppCloud.