FAQ
General questions
Section titled “General questions”How can I create a STACKIT SQLServer Flex instance?
Section titled “How can I create a STACKIT SQLServer Flex instance?”Follow the instructions described in the Create your first instance of SQLServer Flex and connect to it guide.
My service is not working. Where can I get help?
Section titled “My service is not working. Where can I get help?”Please open an incident at the STACKIT Help Center.
Can I encrypt my connection to the database?
Section titled “Can I encrypt my connection to the database?”Yes. SQLServer Flex uses Transparent Data Encryption (TDE) automatically within minutes after the database is created. Connections also use TLS for secure communication.
How can I restore my database or instance to an earlier point in time?
Section titled “How can I restore my database or instance to an earlier point in time?”Point-in-Time Recovery (PITR) is available.
Can I change my disk size?
Section titled “Can I change my disk size?”Yes, you can increase your disk size at any time. Decreasing disk size is not supported.
Can I change the instance type?
Section titled “Can I change the instance type?”After the creation of an SQLServer Flex instance you can not change the type.
Can I change the plan?
Section titled “Can I change the plan?”You can upgrade your instance plan in the STACKIT Portal.
Where is my data stored and processed?
Section titled “Where is my data stored and processed?”Currently, all SQLServer Flex instances are provided in region EU01 (Germany). All processing and storage occur in this region.
How can I access audit data?
Section titled “How can I access audit data?”Auditing is enabled by default and cannot be disabled. To receive the audit logs, please create a service request in the support portal.
Why can’t I use the “Create Database” command in HA systems?
Section titled “Why can’t I use the “Create Database” command in HA systems?”This is a documented limitation from Microsoft when connecting to HA systems using “Contained Availability Groups”. New databases can only be created via the API endpoints for database creation.
Known issues
Section titled “Known issues”PUT or PATCH API requests
Section titled “PUT or PATCH API requests”Please note that all changes made to the instance endpoint using PUT or PATCH requests will trigger a restart of the SQLServer Flex Instance.