Delete a customer account

The account closure is irreversible. All associated data and resources will be permanently deleted. Back up all important information before proceeding.

Permissions

Only users with the role Owner can delete a customer account.

Closure process and consequences

1. Navigate to the Organization settings, e.g. from the Project Dashboard by clicking the Organization link.
2. Select Customer account.
3. Select Close account. This action permanently removes your account and all associated resources.
4. Before you can close your account, you must review and confirm the consequences. Once confirmed, the following actions will be executed:
   • The organization and all existing projects will be deleted.
   • All user accounts linked to the organization will be detach.
   • All billing data will be deleted after the last invoice is issued.

Additional considerations for partner accounts

If the customer account is a partner account, you can only close it if no active customer relationships exist.