Delete a customer account

A customer account and its organization belong together. You can’t delete an organization on its own. To delete an organization, close the customer account it belongs to. STACKIT then deletes the organization together with all its projects.

The account closure is irreversible. STACKIT permanently deletes all associated data and resources. Back up all important information before proceeding.

Permissions

Only users with the role Owner can delete a customer account.

Close the customer account

1. Open the Resource Manager by clicking the project name in the upper left of the STACKIT Portal.

2. Go to All Resources.

3. Open the context menu of your organization. Then click Organization settings.

   Alternatively, open the organization settings directly. Click Go to resource manager and select your organization.

4. In the sidebar, click Cost & Billing.

5. Click Customer account.

6. Scroll to the bottom of the page and click Close customer account.

7. Review the consequences and confirm the closure. STACKIT then does the following:

   • Deletes the organization and all existing projects.
   • Detaches all user accounts linked to the organization.
   • Deletes all billing data after issuing the last invoice.

Additional considerations for partner accounts

If the customer account is a partner account, you can only close it if no active customer relationships exist.