Create a customer account

If you already have a user account in place but have not yet created a customer account, the STACKIT Portal shows the following screen:

Prerequisites

• You have a STACKIT user account: Create a user account

Register a customer account

The user account you use to create the customer account, or the email address provided for the contact person, becomes the organization owner.

Register in the DACH region

You can create a customer account for Germany, Austria, and Switzerland yourself. To do so, log in to the STACKIT Portal with your STACKIT user account. If you are not yet part of an organization, you can create one by selecting Create customer account.

Follow these steps to create a customer account:

1. Select your country: Germany, Austria, or Switzerland (the DACH region). If your company is outside this region, follow the instructions for other countries.
2. Enter the contact person’s information. This includes:
   • Title
   • First and last name
   • Phone number
3. Enter the company name and address. These details appear on the invoice.
4. Provide the company’s VAT ID and Commercial Register number.
5. Choose a payment method. STACKIT offers payment by invoice and by credit card.
6. Define the invoice email address. This can be the contact person’s address or, for example, the company’s accounting department.

Register in other countries

To create a customer account outside the DACH region, contact the STACKIT sales department through the STACKIT contact form.

Within the form, provide the following information:

1. The email address of a STACKIT user account: Specify an existing STACKIT user account, or the system will send an invitation to the provided email address. STACKIT assigns this user account as the initial organization owner.
2. First and last name of the contact person.
3. Company name and address. These details appear on the invoice.

Create an organization

When you register a customer account, the system automatically creates an organization. An organization acts as the main container for managing your projects and cloud resources. This structure helps you manage resources and access rights.