Change subscription plan

As a STACKIT Marketplace customer, you can change your existing subscription plan to an upgrade, downgrade, or sidegrade. Currently, plan changes follow a manual process to ensure your service remains stable and your data stays secure.

Request a plan change

Plan changes are not yet automated and require approval from the SaaS vendor to ensure technical feasibility. To start a request, follow these steps:

1. Navigate to the product

   Go to the product detail page of the service you want to change.

2. Contact support

   Click Change to Plan. A window appears with instructions to contact the STACKIT Marketplace Support.

3. Provide subscription details

   To help the support team process your request faster, include the following information in your message:

   • Subscription ID
   • Product name
   • Current plan name
   • Desired plan name

Approval process

Once you submit your request, STACKIT Marketplace Support coordinates with the vendor to verify the change.

1. Feasibility check

   The vendor confirms if you can change your plan without losing account settings or data.

2. Coordination

   If the vendor approves the change, STACKIT aligns on a transition date (usually the 1st of the following month) to ensure your billing remains accurate.

Switch to your new plan

After your request is approved, you must complete two critical steps to prevent service interruptions.

This specific timing ensures a clean audit trail and continuous service. If you do not follow these steps, your service access might be temporarily suspended.

1. Cancel your current subscription so that it ends on the final day of the current billing term.
2. Purchase the new plan on the final day of your old term.