Vendor registration and account creation

As a provider on the STACKIT Marketplace, you can offer and sell your products and services that are related to STACKIT Cloud Services. Whether your software runs on the STACKIT Cloud, is a useful addition to the STACKIT Cloud Services or your service revolves around the STACKIT Cloud - the Marketplace is the right place for all these cases.

A provider in the STACKIT Marketplace can be a Marketplace partner, a Reseller or a Referral partner.

Become a cloud partner and acquire new customers via the STACKIT Marketplace. We look forward to receiving your inquiry at partners@stackit.cloud.

Requirements for vendor registration

To be able to offer your services in the STACKIT Marketplace, an active customer account is required. You can create one easily and conveniently via the STACKIT portal. If you already have one, you do not need to open another one. You also need an active project under your organization called Marketplace.

• Customer account: A customer account contains all of your company’s data - from name to payment details. Once created, we verify your account and activate it for you.
• Organization: As soon as your customer account is active, an organization is automatically created for you. This forms the technical framework for your resources (folders and projects).
• Project: Create a project within your organization via the Resource Manager. Name the project as follows: Marketplace.

Vendor registration process

The registration process for vendors is structured and consists of the following steps:

1 Register as a vendor

If you are interested in offering your product on the STACKIT marketplace, please send us brief information about your company and the products you would like to offer.
You can either send this information to marketplace@stackit.cloud or use our contact form. Our sales team will then contact you to arrange an initial information meeting.

2 Initial meeting

In this meeting, you will receive all the necessary information about STACKIT Marketplace, how it works and what opportunities you have to sell your products. You will also have the opportunity to ask any questions you may have about the process of joining the STACKIT Marketplace. After this meeting you will receive the following documents. Please complete, sign and return them to us:

• Product information sheet: Here you can describe your product in detail
• STACKIT basic contract: This provides the legal basis for you as a partner and contains a non-disclosure agreement (NDA).

You will need to sign this contract if you wish to proceed with inclusion in the Marketplace. If you are already an active partner of STACKIT, you probably do not need to sign another contract and just send us the product information sheet.

Once we have received the product information sheet and a signed STACKIT Basic contract, this is the trigger for us to take a closer look at your product to determine whether the STACKIT Marketplace is ready to integrate your product.

3 High-level integration check

We check at a high level whether and how your product can be integrated into our STACKIT Marketplace. You will receive feedback on the next steps and an initial proposal for the integration schedule. In addition, you will also receive:

• STACKIT Marketplace Vendor Contract: If we can integrate your product directly, this contract legally enables your company to participate in the STACKIT Marketplace.
• Vendor master data sheet: If we can integrate your product directly, this contract legally enables your company to participate in the STACKIT Marketplace.
• Service description sheet (incl. SLA): If we can integrate your product directly, this contract legally allows your product to be distributed via the STACKIT Marketplace.

4 Deep-dive integration check

Once we have received the signed STACKIT Marketplace Vendor Agreement, the STACKIT Marketplace team will review the business, technical and legal feasibility of your product to ensure efficient integration into the Marketplace. This review requires the support of both technical and commercial experts on your side and from STACKIT. The following points are checked:

• AGB / ToU of your product
• Performance certificate of the product and product plan
• Service level agreements, if available

As a result of this step, the final schedule for the integration is determined. In this step, you can already decide to have your product listed in the Marketplace before it is fully integrated. You can find out more about this within the chapter Product integration.

5 Final product contract and product data sheet

After a successful deep-dive integration check, a STACKIT Marketplace product contract is created based on all the details defined in the previous steps:

• Delivery method
• Pricing model and conditions
• Any other specific terms and conditions for your product

This contract will be sent to you for review and signature. This product contract must be completed individually for each product you wish to sell through our marketplace.

You will also receive a template for the product data sheet (incl. SLA), which you must also complete. Customers can then view this at the Service certificate page on the STACKIT website.

6 Onboarding the product

Product integration begins according to the agreed schedule. This requires a close exchange between your and our technical experts. Integration should be completed within a maximum of one month. The following tasks must be completed by you as the provider, if not already done:

• An active STACKIT customer account with a newly created “Marketplace” project.

See also the requirements per delivery method on how to make your product ready for integration into our STACKIT Marketplace.

7 Review & testing

After onboarding the product, you can test the integration of your product in advance. To do this, you will receive access to your product, which is marked as a “preview”. You can contact us at any time if you have any questions: marketplace@stackit.cloud.

8 GoLive

As soon as the test has been confirmed by you, we will activate the product within a maximum of 3 working days.

Vendor Portal

Please note that the vendor registration process is currently still performed in the above mentioned form. We are working on providing you with a dedicated vendor portal in the future. We will inform you in good time about the availability of the vendor portal.