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Price changes and their communication

Even if you retain the pricing model, price adjustments may be necessary. Here too, transparent and timely communication is crucial:

  • Planning and lead time: pricing model changes should be carefully planned and announced with sufficient lead time. Consider the terms of existing customer subscriptions in the STACKIT Marketplace terms and conditions.
  • Communication with existing customers: Notify us of your requirements via marketplace@stackit.cloud. We will inform your existing customers transparently and in good time about the planned price change. Observe the GTC if a customer objects to your price increase.
  • Technical implementation: Make sure that the technical implementation of the price model change in the Marketplace works smoothly and that billing is correct. To do this, please also contact the Marketplace team and communicate the change via email to marketplace@stackit.cloud.